Refund Policy

At IPTV UK Shop, customer satisfaction is our top priority.
We want you to have the best possible experience with our IPTV UK service.
Please read this policy carefully before making a purchase.

1. Digital Product Policy

Our IPTV subscriptions and services are digital products that provide instant access after purchase.
Once your order has been activated and your IPTV account or line has been delivered, it is considered used and non-refundable, as you have already received access to the digital service.

However, if you experience technical issues with activation or your service does not work as described, please contact our support team within the time frame mentioned below, and we’ll review your case promptly.

2. Eligibility for Refunds

Refunds may be issued in the following situations:

• The IPTV service could not be activated due to a verified technical error on our side.
• You contacted our support team (support@iptvukshop.com) within 24 hours of purchase, and the issue could not be resolved remotely.
• You have not received your activation credentials or account details within 24 hours of purchase.

Refunds will not be issued for:

• Customer-side internet issues, poor device performance, or incompatible applications.
• Incorrect installation or use of third-party apps not supported by IPTV UK Shop.
• Expired or used subscription lines.
• Issues caused by ISP blocks, VPN interference, or personal configuration errors.
• Change of mind after activation or use.

3. Service Testing Before Purchase

To ensure satisfaction before purchasing, we recommend contacting our support team to request a test line (trial version) if available.
This allows you to check compatibility with your device and internet connection before committing to a full subscription.

4. How to Request a Refund

If you believe you’re eligible for a refund, please follow these steps:

1. Contact us via email at support@iptvukshop.com within 24 hours of your purchase.
2. Provide your order number, payment confirmation, and a detailed explanation of the issue.
3. Our support team will review your case and may request screenshots or short videos for verification.
4. If approved, your refund will be processed within 3–5 business days to the same payment method used for your purchase.

5. Cancellations

Because IPTV services are digital and activated immediately upon payment, cancellations are not possible once credentials have been delivered.
For ongoing subscriptions, you may choose not to renew at the end of your current billing cycle.

6. Technical Assistance

Before considering a refund, please allow our technical support team to assist you.
We can often resolve most issues quickly with device configuration or network adjustments.

Contact us at:
📧 support@iptvukshop.com
Our experts are available 24/7 to ensure you get the best experience from your IPTV UK service.

7. Fraudulent Activity

To prevent abuse, IPTV UK Shop reserves the right to deny refund requests if:

• We detect misuse of the service.
• Multiple refund claims are made under the same IP address or payment method.
• There is evidence of shared or resold subscription accounts.

Fraudulent behaviour will result in immediate account suspension and reporting to payment providers.

8. Contact Us

If you have any questions or need help regarding this Refund Policy, please contact:

IPTV UK Shop
🌐 Website: https://iptv-shop.store
📧 Email: support@iptvukshop.com